Delete the serial number from the Serial Number field, and then reenter it exactly as it appears on the back of the Encore DVD installation disc case, including the dashes. If Encore DVD returns the error "Invalid Serial Number" after you enter the serial number during the initial start up, then do on e or more of the following tasks: If you are experiencing any problems with activation, please refer to document 330627, "Troubleshoot activation issues in Adobe Production Studio applications (Windows)." The amount of RAM appears on the lower half of the General tab in the System Properties dialog box. * To check how much RAM is installed, choose Start > Control Panel > System. Internet or phone connection required for product activation and Internet-related services QuickTime 6.5 required to support import of QuickTime files
Sound card with ASIO or Microsoft DirectX drivers 1280x1024 or greater color monitor resolution, 32-bit display adapter
DVD -/+ R burner required for DVD creation
DVD-ROM drive required for installation 10GB or larger hard disk or disk array recommended for ongoing work 5GB of additional hard-disk space recommended for installing extra content 1GB of available hard-disk space for basic installation 512MB of RAM (1GB or more recommended)* Microsoft Windows XP Professional Edition or Windows XP Home Edition, with Service Pack 2
Make sure that the system meets the minimum requirements for Encore DVD.Įncore DVD may not install or start correctly on a system that doesn't meet the following requirements: Work through the following tasks to resolve issues that occur when you install Encore DVD.ġ. Deselect Hide File Extensions For Known File Types. Click the View tab in the Options dialog box.Ĥ. To show hidden files, hidden folders, and all filename extensions in Windows Explorer:Ģ. By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes. Note: Some of these tasks require you to locate hidden files or folders, or to locate files by their extensions (for example, *.ini). Adobe Technical Support can use this information to better assist you, should you need to call. Keep track of the tasks you perform and the results of each, including errors or other problems. Follow the tasks in this document to resolve these issues. If none of these things work, send me a PM and I'll escalate your issue.Different factors can interfere with installing or starting Adobe Encore DVD, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. These are things that have solved similar issues for other customers. If you have a NVIDIA GPU, update CUDA drivers in System Preferences > CUDA.Sign out from the Creative Cloud application and then Sign in.Have an AMD GPU? Certain applications, like DaVinci Resolve install CUDA drivers, even if you have AMD GPUs.Make sure the System Preferences > Language & Text is set to English.To fix this in the case of Premiere Pro, go to the preferences folder and set the entire preferences folder ( /Library/Preferences/Adobe/Premiere Pro/7.0 ) and all of its contents to be writable, not read-only.
Change Preferences to Write: When you upgrade a Mac OS (as opposed to installing the new version fresh), Mac OS can set permissions of folders and files incorrectly.
Thanks.Ī few things to try for your crash on launch issue: I have already tried running the CC cleaner script and that did nothing. Premiere Pro CS6 works just fine on my laptop, I've never had a problem with it. Premiere Pro CC works fine on my desktop but for some reason it hates my laptop. I have not been able to find any info online about this. This happens every time I open Premiere Pro CC. Downloaded and installed the latest Premiere CC and it crashes on startup.Īdditional Information 2: 1dc22fb1de37d348f27e54dbb5278e7dĪdditional Information 4: cbc5ec6970b2af35927ad67117ca57e2